The spacious Deluxe King Room offered a comfortable stay, although the soft pillows weren't to my liking. The refurbished areas felt nice, but the gym and pool needed updates to match the overall quality.

Decent stay with great breakfast

Had a decent time here. Location in George Town is super convenient. Breakfast had a good variety and was actually quite tasty. The room was soundproof, which helped block out any noise from outside. Only downside was that the wooden floors made it a little noisy from upstairs. Overall, not a bad choice!

Proximity to Komtar, accessibility to 1st Avenue malls, walking distance to Penang Road

Check-in process took longer than expected!!! Elevators frequently crowded, especially during peak times!!! Parking space feels limited, difficult to find a spot!!! Strongly suggest enhancing lift etiquette awareness among guests!!!

I enjoyed my stay at Jen Penang Georgetown. The location made it easy to explore local attractions, and I appreciated the attentive staff. My room was comfortable, but housekeeping was delayed one day. A pleasant experience!

Great location with friendly staff

I had a great stay, enjoying the superb location that allowed for easy exploration of nearby attractions. The staff were exceptionally friendly and attentive, always ready to assist. The breakfast was delightful, with a variety of options that catered to different tastes. However, I noticed that the housekeeping could be more attentive to cleaning details in the rooms.

Loved the swimming pool area, perfect for the kids! The location made it easy to explore all the nearby attractions and hawker stalls. The shuttle to the sister resort was a nice bonus for some beach time.

The modern décor and spacious layout made moving around easy, and I loved the lovely views from my room. The elevators were prompt and accessible, perfect for anyone needing extra attention.

More comfortable seating in common areas, please.

This hotel suits me perfectly with its 24-hour reception, fitness centre, and free Wi-Fi. I remember how staff helped return my forgotten earpods during my first stay. I highly recommend it for a romantic escape.

The stay at Jen Penang Georgetown By Shangri-La was excellent. The room was spacious and tastefully designed, offering a comfortable workspace that met my business needs. The staff were attentive and prompt in assisting with my requests, making the overall experience very pleasant. Additionally, the hotel's location is perfect, with easy access to shopping and dining options in the area.

Minor maintenance issues in the bathroom.

We really enjoyed our stay, especially the heated pool and the fantastic happy hour snacks. The breakfast variety was delightful, especially the nasi lemak!

I truly appreciated the hotel's cheerful decor and spacious layout, which made moving around easy for me. The staff were exceptionally attentive, helping me find local attractions and providing thoughtful service, enhancing my overall experience during my stay.

More comfortable seating in common areas would be nice.

A Pleasant Stay With Memorable Moments

Had an enjoyable stay with helpful staff and a lovely birthday surprise! The restaurant's breakfast spread was outstanding, with fresh local dishes. Make sure to explore the pool area – a serene escape. Just remember to clarify payment procedures at check-in to avoid double charges.

We loved the convenient location, just steps away from local shops and eateries. The hospitality was top-notch. the staff went out of their way to accommodate our large family. Our group enjoyed the spacious rooms and clean facilities, making it a comfortable stay for everyone.

My kids wished the pool hours were extended a bit later.